Returned items are allowed, entirely at the discretion of Alpine Motorcycles.
If you need to return an item, you will be charged a 25% restocking fee with Genuine Yamaha and Honda items (non-Genuine items do not incur a restocking fee), plus any freight, postage or handling costs incurred by us. Items will need to be returned unopened, uninstalled, and in original packaging and undamaged in any way. For a refund to be given, you also will need to notify us, to receive authorisation prior to sending it back to us. Returns are only allowed once we determine what you want to return and the reason why. We aim to have your refund processed within 24 hours of receiving the order.
Please contact us via email firstname.lastname@example.org or phone 03 5752 2336 with any return enquiries.
Please Note: No returns are allowed after 14 days. Exchanges and returns will only be accepted if in the new unopened package and still in original condition. Parts that have been installed will not be accepted for return. Original shipping and handling charges are not refundable. Customers returning packages without a return authorisation will either be charged shipping to return the package or will be accepted as returned to us free of charge. We highly recommend returning the items via registered post for receipted delivery.
Customer Order Errors
Incorrect customer orders with Genuine Yamaha and Honda items will be subject to a 25% restocking fee, non-Genuine items do not incur a restocking fee. The customer is responsible for the shipping/handling costs of the incorrectly ordered items, as well as the shipping and handling costs for the return of the incorrectly ordered items.
If the error is due to Alpine Motorcycles supplying an incorrect part (different to what you have ordered) we will send the correct item at no additional charge upon the incorrect part being returned to us in its original condition and packaging and with no signs of usage or damage.
If you have a faulty item that you would like refunded, repaired or replaced, please contact Alpine Motorcycles via email email@example.com or phone 03 5752 2336 before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact Alpine Motorcycles or the brand directly for warranty periods.
We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.